These Terms & Conditions (the "Terms") govern your purchase of PolishPoint through this website from SaaSassins, LLC ("SaaSassins," "we," "us," or "our"). SaaSassins is a software development studio that builds custom software businesses own forever. PolishPoint is a productized, one-time-fee software deployment: a base build plus optional add-on modules that we design, build, brand, configure, and deploy for you. You pay once. There is no subscription and no recurring fee payable to SaaSassins.
Please read these Terms carefully. By checking the agreement box and completing checkout, you agree to be bound by them. If you do not agree, do not complete your purchase. Questions? Contact us at hello@saasassins.com.
These Terms are a binding agreement between you (the "Customer," "you," or "your") and SaaSassins, LLC ("SaaSassins"). They are presented to you at checkout as clickwrap terms.
You accept these Terms by checking the agreement box at checkout and clicking to pay. Checking that box and completing your purchase is a deliberate act that signifies you have read, understood, and agreed to be bound by these Terms in full.
When you accept, we record your acceptance together with the version of these Terms in effect at that moment and a timestamp. That record is our evidence that these Terms govern your purchase. The version and effective date shown at the bottom of this page identify the version you are agreeing to.
You represent that you are at least the age of majority in your jurisdiction and that, if you are purchasing on behalf of a business or other entity, you have authority to bind that entity to these Terms. In that case, "you" and "Customer" refer to that entity.
These Terms govern the online purchase of PolishPoint through this website. If you and SaaSassins separately sign a negotiated master services agreement covering the same engagement, that signed agreement controls to the extent it conflicts with these Terms.
PolishPoint is a done-for-you software deployment. Subject to these Terms, SaaSassins will design, build, brand, configure, and deploy a dedicated instance of the PolishPoint application (the "Application") for your business, based on our reusable software template and tooling.
Your purchase includes the core build and any optional add-on modules you select at checkout (each an "Add-On," and together with the core build, the "Services" and the resulting "Deliverables"). The specific scope, modules, and price applicable to your order are those shown on the checkout and order confirmation for your purchase.
We provision a dedicated deployment for your business. Your business data is not commingled with other customers' data.
Certain Add-Ons depend on third-party providers and may be subject to their requirements, fees, and timelines. In particular, the SMS messaging Add-On relies on A2P 10DLC registration and carrier brand/campaign vetting, which are controlled by carriers and registries and are outside our control.
We use commercially reasonable efforts to deliver the core Application promptly after your purchase and after we receive everything we need from you (see Customer Responsibilities). Any delivery timeframe we state is a good-faith estimate, not a guarantee, and excludes timelines gated by third-party carriers or registries.
The Application is built on and integrates with third-party services. Depending on your configuration, you may need to establish and maintain your own accounts with certain providers (for example, your own domain registrar, email, messaging, or payment accounts). We charge no recurring hosting or maintenance fee; any ongoing support is available only as a separately quoted, one-time engagement.
PolishPoint is sold for a one-time fee. The price shown at checkout is the total one-time charge for the core build and any Add-Ons you select (the "Fee"). SaaSassins does not charge any subscription, recurring, periodic, or auto-renewing fee. Your card is charged once for your purchase.
Payment is processed at checkout through Stripe, our third-party payment processor. By purchasing, you authorize the charge of the Fee shown to your selected payment method. Your payment is also subject to Stripe's own terms and privacy policy. We do not store full card numbers.
Because the Fee is a one-time charge, there is nothing to renew and nothing to cancel to avoid a future charge. You will not be billed again for the purchased build or Add-Ons.
If you later want additional modules, changes, or follow-on services, those are quoted and ordered separately at the time you request them, each as its own one-time engagement governed by these Terms.
Some third-party services (for example, carrier or messaging charges associated with the SMS Add-On) carry their own fees. Where you hold the direct billing relationship with a provider, you pay that provider directly. Where we front or resell such a charge, we pass it through to you at cost or as stated at checkout.
The Fee is exclusive of taxes. You are responsible for all applicable sales, use, value-added, and similar taxes and duties associated with your purchase, excluding taxes based on our net income. Where we are required to collect such taxes, they will be added at checkout or invoiced.
Because PolishPoint is a custom, done-for-you build that we begin preparing for you shortly after purchase, Fees are non-refundable once the corresponding Services have been performed, except as expressly stated in these Terms or required by applicable law.
If you wish to cancel, contact us promptly at hello@saasassins.com. If you cancel before we have begun substantive work on your build, we will refund the Fee, less any third-party or pass-through costs already incurred on your behalf and any non-refundable third-party registration fees.
Once we have begun substantive work, the Fee is non-refundable to the extent of the Services already performed. Where we have not yet performed a clearly separable, undelivered portion of the Services, we will work with you in good faith on a fair, pro-rated resolution for that undelivered portion.
Fees and costs tied to third-party registrations (such as A2P 10DLC / SMS carrier registration) are non-refundable once submitted to the carrier or registry, because those charges are outside our control.
To request a refund or discuss a cancellation, email hello@saasassins.com with your order details. Nothing in this section limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law.
PolishPoint is built so that you own the application we deliver to you, while SaaSassins keeps ownership of the reusable building blocks it brings to every project.
As between you and us, you own and retain all right, title, and interest in your business data and in the logos, brand assets, copy, images, domain names, and other content you provide for the build ("Customer Materials"). You grant us a non-exclusive, worldwide license to host, copy, process, transmit, and display your data and Customer Materials solely as needed to provide the Services.
As between you and us, you own the deployed configuration of your instance — the configuration, branding, settings, content, and data that are specific to your build — excluding the SaaSassins pre-existing and reusable components embedded in or underlying it.
SaaSassins owns and retains all right, title, and interest in its pre-existing and reusable technology, including its software template, framework, source code, libraries, components, tooling, deployment automation, methodologies, and know-how, together with all improvements and derivatives (the "SaaSassins Technology"). Nothing in these Terms transfers ownership of the SaaSassins Technology to you; it is licensed, not sold.
Conditioned on your payment of the Fee and your compliance with these Terms, SaaSassins grants you a perpetual, non-exclusive, non-transferable (except as permitted below), non-sublicensable license to use the SaaSassins Technology as embedded in and delivered as part of your Application, for your own internal business operations. This lets you keep running and using the build you own.
Except as expressly permitted, you will not, and will not allow others to: (a) copy, modify, or create derivative works of the SaaSassins Technology other than as embedded in your own Application; (b) reverse engineer, decompile, or disassemble the SaaSassins Technology, except to the extent the law permits; (c) sublicense, resell, rent, or provide the SaaSassins Technology to third parties as a standalone product or service; or (d) remove or obscure proprietary notices. For clarity, your right to modify your own Application (described in the "No Resale, Redistribution, or Sublicensing" section below) does not extend to modifying, extracting, or creating derivative works of the SaaSassins Technology on a standalone basis or otherwise than as embedded in and as part of operating your own Application instance. The scope of permitted use, the prohibition on resale and redistribution, and the limits on transfer are detailed further in that section.
General improvements, enhancements, bug fixes, and broadly applicable features we develop that are not unique to you and do not incorporate your data or confidential information are part of the SaaSassins Technology and owned by us. If you give us suggestions or feedback, we may use it without restriction or obligation, provided we do not identify you or disclose your confidential information.
This section explains what your ownership of the build does and does not let you do. It works together with the Intellectual Property & Ownership section and is not intended to contradict it.
Consistent with PolishPoint's "own forever, no lock-in" model, you own the delivered Application instance, its data, and its custom configuration. You may use, modify, host, operate, and continue running the Application for your own business, indefinitely, without any subscription or recurring fee payable to SaaSassins. Your right to modify is limited to your own deployed Application instance; consistent with the Restrictions in Section 5, you may not modify, extract, or create derivative works of the SaaSassins Technology other than as embedded in and as part of operating your own Application instance, and you may not alter or repackage the reusable components on a standalone basis. Nothing in this section cuts back the ownership and license rights granted to you in the Intellectual Property & Ownership section for operating your own build.
Except as expressly permitted in these Terms, you will not, and will not permit any third party to:
Your license to SaaSassins' retained reusable components (the SaaSassins Technology) is non-exclusive, non-transferable, and non-sublicensable, and is limited to use within your own deployment of the Application. It does not grant you any right to extract, repackage, or distribute those components on a standalone basis.
You may make a single assignment of these Terms together with the Application as part of a bona fide sale, merger, or transfer of all or substantially all of your business, on written notice to SaaSassins, provided the successor agrees in writing to be bound by these Terms. The assignment is effective only once SaaSassins has received both your written notice and the successor's written agreement to be bound by these Terms, which are conditions precedent to any transfer. Any purported assignment, delegation, or transfer that does not satisfy these conditions is null and void. As used here, "single assignment" means one transfer of your own operating deployment in connection with a sale of your business; it confers no right of repeated or serial transfer, and it does not authorize the successor (or anyone else) to make any further transfer except on these same one-time, business-sale terms. This permits a one-time transfer of your own operating deployment to a successor of your business; it is not a right to resell, redistribute, or otherwise make available the software, the Deliverables, or the reusable components as a standalone product or service.
Any breach of this section is a material breach of these Terms. As provided in Section 11, SaaSassins' liability cap does not apply to your breach of the restrictions in this Section 6. In addition to any other remedy available at law or in equity, SaaSassins may suspend support and terminate your license to the reusable components (the SaaSassins Technology), and SaaSassins is entitled to seek injunctive and other equitable relief, because damages alone may be inadequate to address such a breach.
Timely delivery of your build depends on your cooperation. You agree to, promptly and in complete and accurate form:
Delays or incomplete information from you, or delays attributable to third-party carriers or registries, will extend our timelines accordingly and may result in additional fees for rework.
You represent that the information you provide is accurate and that you have the authority and rights to provide your Customer Materials and data and to authorize the configurations you request (including domain and email configurations).
You are responsible for maintaining the confidentiality of your user credentials, for activity under your accounts, and for ensuring your authorized users comply with these Terms.
You are responsible for your own compliance with the laws that apply to your business and your use of the Application and your data, including laws governing marketing communications, telemarketing, SMS/text messaging (such as the TCPA and carrier requirements), email (such as CAN-SPAM), and privacy. Our provision of tooling or concierge assistance does not transfer this responsibility to us.
You agree not to use the Application or the Services to:
We may suspend the Services where reasonably necessary to address a security risk, a violation of law, or a violation of this Acceptable Use section, with notice where practicable.
"Confidential Information" means non-public information one party discloses to the other that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances. Your business data is your Confidential Information; the SaaSassins Technology is our Confidential Information.
Confidential Information does not include information that the receiving party can show: (a) was publicly available without breach; (b) was known to it without a confidentiality obligation before disclosure; (c) was rightfully received from a third party without restriction; or (d) was independently developed without using the other party's Confidential Information.
Each party will: (a) use the other's Confidential Information only as needed under these Terms; (b) protect it with at least reasonable care; and (c) not disclose it except to employees, contractors, and advisors who need to know and are bound by confidentiality obligations no less protective than these. A party may disclose Confidential Information to the extent required by law or legal process, with reasonable prior notice where legally permitted.
How we handle personal data within your business data is described in our Privacy Policy.
Authority. Each party represents that it has the authority to enter into these Terms and that doing so does not conflict with any other agreement binding on it.
Service warranty. We warrant that we will perform the Services in a professional and workmanlike manner consistent with generally accepted industry standards. Your exclusive remedy, and our sole obligation, for breach of this warranty is for us to re-perform the non-conforming Services, provided you notify us in writing within thirty (30) days of the relevant performance.
"As is" disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, THE APPLICATION, THE SAASASSINS TECHNOLOGY, AND ALL DELIVERABLES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SAASASSINS DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APPLICATION WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS. WE MAKE NO WARRANTY REGARDING UPTIME OR AVAILABILITY.
Third-party services. We make no warranty regarding third-party services (for example, hosting, email, messaging, and payment providers), which are provided subject to their own terms. We do not control and are not responsible for the acts, omissions, availability, or performance of third-party services.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR PURCHASE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR PURCHASE WILL NOT EXCEED THE TOTAL FEE YOU ACTUALLY PAID TO SAASASSINS FOR THE PURCHASE GIVING RISE TO THE LIABILITY.
These limitations do not apply to: (a) your payment obligations; (b) either party's indemnification obligations under these Terms; (c) your violation of SaaSassins' intellectual property rights or the license restrictions in Section 5 or Section 6 (including the restrictions on resale, redistribution, and sublicensing); or (d) liability that cannot be limited or excluded under applicable law, including liability arising from gross negligence, willful misconduct, or fraud.
The parties agree that these limitations are a fundamental basis of the bargain and reflect a reasonable allocation of risk given the one-time Fee.
By SaaSassins. We will defend you against any third-party claim alleging that the SaaSassins Technology, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and we will indemnify you for damages and reasonable costs finally awarded against you (or agreed by us in settlement) on such a claim. We have no obligation for claims arising from: (a) your data or Customer Materials; (b) modifications not made by us; (c) combination of the Application with items we did not provide, where the claim arises from the combination; or (d) your use in breach of these Terms. If the Application is or may be subject to an infringement claim, we may, at our option, procure the right for you to keep using it, modify or replace it to make it non-infringing, or terminate the affected Services and refund a pro-rated portion of the Fee for the affected, undelivered Services. This section states our entire liability for infringement claims.
By you. You will indemnify us for, and hold us harmless from, any damages, losses, and reasonable costs (including reasonable legal fees) that we incur from a third-party claim arising from: (a) your data or Customer Materials, including claims that they infringe or misappropriate a third party's rights or violate law; (b) your use of the Application or Services in violation of these Terms or applicable law (including messaging, marketing, telemarketing, and privacy laws); or (c) your business or your relationships with your own customers or end users. We will control the defense of any such claim, and you may participate with your own counsel at your expense. We will not settle a claim in a way that imposes a non-monetary obligation on you, or admits fault by you, without your prior written consent (not to be unreasonably withheld).
Procedure. We will promptly notify you of a claim for which we seek indemnification (a delay in notice reduces your obligation only to the extent you are prejudiced) and provide reasonable cooperation at your expense. Likewise, for claims we defend under "By SaaSassins" above, you will promptly notify us, allow us to control the defense and settlement of the claim (subject to the same consent limitation for any settlement that imposes a non-monetary obligation on, or admits fault by, you), and provide reasonable cooperation at our expense.
These Terms take effect when you accept them at checkout and continue for as long as you use the Application or hold the license granted in Section 5.
Termination for cause. Either party may terminate for cause if the other materially breaches these Terms and fails to cure the breach within thirty (30) days after written notice describing it.
Suspension. We may suspend the Services as described in the Acceptable Use section, or where reasonably necessary to address a security risk or violation of law, with notice where practicable.
Effect of termination. If your license is terminated for your uncured material breach, the license granted in Section 5 ends and you must stop using the SaaSassins Technology as embedded in the Application. Your ownership of your data and your deployed configuration is unaffected. Because the Fee is a one-time charge, termination does not entitle you to a refund of amounts already paid for Services performed, except as expressly stated in these Terms.
Data. Where your data resides in accounts you own and control, that data remains with you. Where we control access on your behalf, we will provide a reasonable opportunity for you to export your data before any decommissioning, except where prohibited by law.
Survival. Provisions that by their nature should survive termination will survive, including Sections covering accrued fees, intellectual property and ownership, the restrictions on resale, redistribution, and sublicensing, confidentiality, warranties and disclaimers, limitation of liability, indemnification, and governing law.
We may update these Terms from time to time. The version that governs your purchase is the version in effect when you accepted these Terms at checkout — recorded with its version and timestamp as described in Section 1. Changes we make later do not retroactively alter the Terms you already agreed to for a completed purchase.
When we post a revised version, we will update the version identifier and the "Last updated" date at the bottom of this page. If you make a new purchase after a revision takes effect, the then-current Terms will govern that purchase. We encourage you to review these Terms before each purchase.
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution first. Before starting formal proceedings, the parties will try in good faith to resolve any dispute through discussion between people with authority to settle, within thirty (30) days of written notice of the dispute. Please send such notice to hello@saasassins.com.
Forum. Any dispute not resolved informally will be brought exclusively in the state and federal courts located in the State of Washington, and each party consents to the personal jurisdiction and venue of those courts.
Equitable relief. Nothing limits either party's right to seek injunctive or other equitable relief from a court of competent jurisdiction for actual or threatened breach of confidentiality or intellectual property obligations.
To the extent permitted by law, each party waives any right to a jury trial, and waives any right to participate in a class, collective, or representative action, with respect to disputes under these Terms that are heard in court.
Questions about these Terms, your purchase, a refund, or a legal matter? Contact us:
Related pages: Privacy Policy, SMS Terms, and the PolishPoint product page. Transactional email relating to your purchase is sent from our domain mail.saasassinsdev.com.